We chose ThoughtBuzz after conducting a pilot test between two different vendors. Due to ThoughtBuzz willingness to provide additional analysis without asking for a surcharge, Canon decided to use ThoughtBuzz on a contract basis. During the period of service, ThoughtBuzz has shown a readiness to incorporate our business needs. The final outcome is a simple, digestible weekly and monthly analysis that takes up little management time to absorb and understand.
- Ms. Lynette Low, Senior Manager, Customer Delight Management, Canon Singapore