Core Platform

Social Media Management

Managing & Publishing on your social profiles has never been this easy

  • Feeds From Multiple Social Profiles

    Create custom feeds from multiple social profiles including Facebook, Twitter, Instagram, YouTube. View in a single dashboard all the important chatter!

  • Publishing & Scheduling

    One-click publish & scheduling mechanism to save hassles in posting to multiple social networks! Schedule posts localized to various time zones!

  • Content Drafts

    Save multiple drafts of content in order to post the perfect one!

  • Notifications Workspace

    View actionable/non-actionable notifications in real-time to help you get on the job quickly. Don’t just read but act!


Social Customer Engagement

Designed to help you deliver impactful social customer service

  • Social Inbox

    A Single Stream Of Conversations From Various Social Channels To Provide A Customer Centric View Of All Related Messages. Engage In An Informed Manner!

  • Unified Customer Profile

    Import Your Active Social Followers And Fans In Real-time. Capture Key Information About Your Customers To
    Build A Unified Profile

  • Response Templates

    Improve Your Response Time On Social Using Response Templates

  • Conversation History

    Get Complete Interaction History In A Single Window To Deliver A Smart Contextual Response Each Time

  • Case Management

    Maintain Complete Case Lifecycle To Ensure Every Case Is Handled Well And Resolved

  • Prioritization

    Prioritize The Conversations That Needs Immediate Attention. Use Various Parameters To Define Priority Rules

  • Tagging

    Easy On-the-fly Tagging Mechanism


Social Listening

Monitor the relevant conversations to make better business decisions

  • Millions Of Sources

    We sniff out data from millions of sources including blogs, forums, social networks, rss feeds, news and custom URLs – to ensure no relevant data is missed from your eyes

  • Keyword Grouping

    Build queries using combination of keywords to help filter out the right conversations

  • Hashtag Tracking

    Track Twitter and Instagram hashtags on your fingertips

  • Competitive Benchmarking

    Track your industry and competitor keywords to keep you ahead in the market

  • Categorization/buckets

    Configurable & actionable categories to help you create issues, crisis and sales leads in real-time

  • Unified Social Trends

    Listen to social trends from Twitter, Instagram and You Tube in real-time to create content on the fly


Collaboration

Helping create accountable collaboration

  • Context Passing

    Work with collaborators with complete transparency. Get instant alerts when they respond back

  • Expert Recommendation

    Tag based recommendation system to help you quick collaborate with the right person


Social Analytics

Holistic social insights to help you make informed decisions

  • Social Account Insights (Cross-platform)

    View In-depth Insights On User Activities – Likes, Comments, Shares As Well As Engagement And Reach Of Your Posts Across Different Social Accounts

  • Social Customer Insights

    View Customer Insights Such As Count Of Social Activities They Have Done On Your Social Profiles

  • Conversation Insights

    View Insights Around Sentiment, Source, Keywords To Understand The Voice Of Customer

  • Team Insights

    Go In-depth To Measure Your Agent Performance On Various Slas Of Social Engagement

  • Influencer Insights

    Know Key Social Influencers Based On Their Activities

  • Competition Intelligence

    Compare Your Brand With Competitors On Social Authority, Buzz Volume, Sentiment To Remain At Top Of Your Game


Governance

Strong process workflows for better control of social media programs

  • Approval Workflows

    Help you control the content that goes out on social media

  • SLA Administration

    Configure desired response, closure and collaboration time to help you check your team performance on social media

  • Roles & Permissions

    Granular roles & permissions ensure to give right type of access

  • Audit Trails

    Detailed audit logs of every interaction with the system to help you protect your brand from any mishandling

  • Configurable Alerts & Notifications

    Create system alerts that matters to you