Listening to millions of people chatter on social media about your product or service can be a daunting task. With the right set of keywords you can now focus your listening to what’s most important to you.
Introducing Bucketing! It is a way of categorizing conversations! Categorization helps is assigning right mentions/conversations to the right set of people/department. Not only on assignment, it can also help in the drill down of the ‘Voice of Customer’ and furnish actionable take away for an organization, brand, product or a department.
Available for All Users
It helps in:
*Pre-tag mentions and inbound social conversations.
*Map conversations to various departments.
*Gives structure to inbound social chatter.
A critical element for the success of Online reputation management or Social CRM efforts is in how effectively the customer-facing employees can collaborate with different departments, clients or other employees. Most of the times, an end customer gets frustrated because the issue remains unresolved because of lack of internal coordination within an organization. Time to delight your customers with our latest feature of ThoughtBuzz Collaboration!
The collaboration is meant to bridge the gap between system users and other stakeholders who are often needed to solve a crisis or a customer issue. With collaboration, system users can seamlessly forward the entire context to one or more collaborators in a single click. Not only that, entire team conversation will be recorded to ensure who so ever works on it remains up to date of the issue.
Available for Premium Users only
*Work with your clients, partners, other departments in a seamless manner with ThoughtBuzz collaboration.
*Configure and manage collaborators & collaborator groups.
*A complete context of issue or mention gets available to the collaborator in a secured manner. No need to repeat the story.
*Get real-time notifications as the team reply back.
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Explore the new features and share your feedback!!